At Freya Fashion Shop, we are dedicated to providing a seamless and satisfying shopping experience for our global community of confident, style-conscious individuals. We understand that the perfect fit is essential, which is why we offer clear and supportive shipping and returns policies.

Shipping Information

We are proud to ship our collections worldwide (excluding Asia and a few remote regions).

Order Processing: Please allow 1-2 business days for us to carefully prepare your order for shipment.

Shipping Methods & Delivery Times:

  • Standard Shipping ( $12.95 )
    We ship via trusted carriers like DHL or FedEx. Your order should arrive within 10-15 business days after it has been shipped.
  • Free Shipping
    For orders over $50, we offer free shipping via EMS. Delivery typically occurs within 15-25 business days after shipping.

You will receive a tracking number via email once your order is on its way, so you can follow its journey to you.

Returns & Exchanges

We want you to love every item you purchase. If you are not entirely satisfied, you may return or exchange most items within 15 days of the delivery date.

Conditions for Returns & Exchanges

  • Items must be unworn, unwashed, and unaltered.
  • All original tags must be attached.
  • Please include the original packaging whenever possible.
  • A proof of purchase receipt is required.

Non-Returnable Items

To ensure the health, hygiene, and safety of all our customers, the following items are final sale and cannot be returned or exchanged unless they are defective or damaged upon arrival:

  • Swimwear Bottoms
  • Bras and Intimate Apparel (e.g., Adidas bras, Amoena bras, Anita bras)
  • Sleepwear (e.g., Adidas sleepwear, Amanda Rich sleepwear, Anne Klein sleepwear)
  • Panties (e.g., Anita panties)
Please Note: This policy is a standard practice for intimate apparel and swimwear retailers, designed to protect all our customers.

How to Initiate a Return or Exchange

Follow these simple steps:

  1. Contact Us: Email us at [email protected] within 15 days of receiving your order. Include your order number and details of the item you wish to return or exchange.
  2. Get Authorization: Our customer service team will respond within 2 business days with instructions and a Return Authorization (RA) number. Do not ship your return without this number.
  3. Package Securely: Securely pack the item, preferably in its original packaging.
  4. Ship Your Return: Mail your return to the address provided in your authorization email. We highly recommend using a trackable shipping method, as you are responsible for the return shipping costs.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item was damaged or defective upon arrival.
  • For exchanges, we will cover the shipping costs to send your new item to you.

Refund Information

Once we receive and inspect your returned item:

  • Refunds will be processed to your original payment method within 5-7 business days.
  • Original shipping fees are non-refundable.
  • You will receive an email confirmation once your refund has been processed.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at [email protected]. We will apologize for the error and arrange a prepaid return label for you, and expedite a replacement or full refund.

International Returns (Outside the U.S.)

  • Return shipping costs are the responsibility of the international customer.
  • Please mark the package as “Returned Goods” to avoid any customs fees.
  • Refunds will be issued in US Dollars (USD). Your financial institution determines the exchange rate, which may affect the final amount credited.

Questions?

We’re here to help! Our friendly customer service team is happy to answer any questions you may have.

Email: [email protected]
Response Time: Within 2 business days