Welcome to the Freya Fashion Shop FAQ page. We’ve compiled a list of common questions to help you navigate your shopping experience with ease. From product details to delivery information, find the answers you need right here.

Products & Sizing

1. What brands do you carry?
We specialize in premium lingerie, swimwear, and sleepwear from renowned brands including Adidas, Anita, Amoena, Anne Klein, Amanda Rich, and Anne Cole. Each brand offers unique styles focused on comfort, support, and fashion.
2. How do I find the right size?
Each product page includes detailed size charts specific to the brand and product type. We recommend measuring yourself and comparing with our charts for the perfect fit. For bras, focus on both band and cup measurements.
3. Do you offer products for specific needs?
Yes! We carry specialized lines like Amoena and Anita that offer supportive options, including post-surgery bras and swimwear designed for comfort and confidence.

Ordering & Account

1. How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and setting a password. This allows you to track orders, save preferences, and speed up future purchases.
2. Can I modify or cancel my order after placement?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll try our best to accommodate your request if processing hasn’t begun.
3. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.

Shipping & Delivery

1. Where do you ship?
We ship worldwide! However, due to logistical constraints, we currently cannot deliver to some areas in Asia and certain remote regions.
2. What are my shipping options?
We offer two convenient options:
– Standard Shipping ($12.95): Shipped via DHL or FedEx. Your order will arrive within 10-15 days after dispatch.
– Free Shipping: Available on orders over $50, shipped via EMS. Your order will arrive within 15-25 days after dispatch.
3. How long does order processing take?
We take 1-2 business days to carefully process your order, ensuring every item is perfectly prepared for its journey to you.
4. How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number and a link to follow your package’s progress in real-time.

Returns & Exchanges

1. What is your return policy?
We want you to be completely satisfied. You may return unworn, unwashed items with original tags attached within 15 days of receipt for a refund or exchange. Please note that shipping costs are non-refundable.
2. How do I initiate a return or exchange?
Please contact our customer service team at [email protected] with your order number and the items you wish to return. We will guide you through the simple process.
3. How long does it take to process a refund?
Once we receive your returned item, please allow 5-7 business days for us to process it. Your refund will then be issued to your original payment method. The time it appears on your statement depends on your bank or card issuer.
Still have questions? Our friendly customer service team is always happy to help. Reach out to us at [email protected].

Freya Fashion Shop
4995 Swick Hill Street, Charlotte, US 28202
Serving Customers Worldwide